Business Continuity

Whether your organization's disaster recovery or business continuity plans are a complete department or a comprehensive document, Telelink can play a role in the critical time between the incident that puts your organization's continuity at risk and the ultimate complete recovery of all systems.

Telelink's disaster recovery services includes:

• Standby call centre facilities, equipment and human resources
• Contingency planning assistance/IT support
• Training of our call center agents on all processes required.
• Standby lines either dedicated or shared depending on your budget.
• Monthly testing of all processes

Telelink may act as an information center to disseminate information to the public or to employees, or can be configured to act as your call center's hot site.