Telelink, The Call Centre Inc. is a multi-media service bureau contact center. The Shareholders of the company are Barbara Ryan, Sydney Ryan and Cindy Roma.

We have been in the business of providing quality customer service solutions for our clients since 1966 when Telelink started as a basic answering service. Today, the services being offered have grown to include multi-media service delivery vehicles, and the media by which they are being delivered has changed. As a result of radically changing technology, collapsing of global market barriers, and the convergence of technologies, any size company can benefit from outsourcing their call centre requirements to Telelink.

Telelink has always been committed to providing the newest technologies by which to deliver customer services to our clients. Most recently we are one of the first service bureaus in Canada to offer web-enabled services to our customers. With this recent addition, we have grown from a call centre to a "contact" centre. The centre provides multi-media customer relationship management service in many languages, 24 hours per day, 365 days per year.

Our Team

We are proud to say that we are owner operated. Our management team has expertise in every segment of the operation from human resources, training, and customer service to computer/telephony integration.

Telelink's ongoing comprehensive training program ensures that we consistently deliver excellent customer service. We subscribe to mystery calling and quality assurance programs to 'test ourselves' on a regular basis. As a result, Telelink has been the recipient of many local and national awards over the past number of years.