Definition of the Award

The Tom Ryan Award for Ethics, Integrity and Quality Above All was created by the Ryan family in memory of Tom Ryan, (1930-1999) to recognize industry leaders in the answering service and contact management industry whose companies are founded on principles of quality service delivery, ethical business practices, commitment to a progressive working environment, and on contribution to the business and industry communities.

2002 Winner: Answer Plus, Paul Lloyd

Mr. Ryan founded Telelink Call Centre (formerly known as Answer Telephone Service Ltd. In 1967) and later TAS Communications and Skytel Canada (the first commercial phones on planes)

The award is judged by a panel of business and community leaders who were personal friends and business associates of Mr. Ryan's and who understood the values and principles on which he conducted his business affairs. It is awarded annually at the Canadian Call Management Association's annual convention.

Eligibility

Open to any member of CAMX in good standing.

2001 Winner: Northern Communications, John Whitehead

Selection Criteria

Companies are judged on their ongoing commitment to the delivery of quality service without sacrificing the working environment: their ongoing customer service initiatives both internal and external and on the company's involvement in their industry and community initiatives.

Size of operation, number of employees, technology used, revenues, or call volumes are not considered in the selection process.