Reservations

Whether your customers are looking to book a tee-off time, a day at the spa or accommodations for an upcoming business meeting, Telelink is equipped to take your reservation. Using our web-enabled stations we are able to respond to thousands of requests from customers - efficiently, professionally and in a timely manner, with your custom software or applications we have developed ourselves.

It's a fact that the majority of customers will not leave a message and many will not phone back if their call goes unanswered. Telelink's answering service allows you the opportunity to enhance your business and improve customer service. We provide friendly, knowledgeable responses to customer inquiries, ensure you receive timely and accurate messages and use the most innovative technologies to record and store your critical information.

Save time and money

Telelink is most often the first point of contact for new and potential customers. Requests are received via Internet, fax, email or 1-800 numbers. Our skilled and professional customer service representatives are here to answer your calls 24/7/365, saving you time and money while adding customer value to your services. Outsourcing your reservation requirements allows you to focus your attention on other aspects of your business.

Increase revenue

Our award-winning call centre team meets the demands of today's customer care industry. We understand that converting calls into sales greatly increases your revenue. Telelink's quality customer service ensures that you achieve the best conversion rates. We aim to increase your sales by knowing your products and delivering customer service as effectively and efficiently as you do.