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FAQ
Why should I choose Telelink call centre?
What I can expect once I decide to use Telelink call centre?
How soon can I expect service(s) from Telelink?
How does Telelink ensure reliability?
Can I listen to my calls?
Do you answer 24/7, 365 days a year?
What do you do in the case of a disaster or emergency?
Why should I choose Telelink call centre?
We are quite simply the best! We are easy to work with, we care about growing your business because if you grow yours we will benefit along with you. We care about our people because we know that if we look after them, they will look after you!
What can I expect once I decide to use Telelink call centre?
The implementation process is as easy as 123.
- We work with you to establish and program your work processes into our call centre scripting software.
- You train our trainer on your product and work process so we can train our agents.
- We test, we launch your account and we tweak until we have it just right.
How soon can I expect service(s) from Telelink?
Telelink can have your business services up and running in less than one week.
How does Telelink ensure reliability?
We subscribe to working in an environment of continuous improvement. As an ISO registered company we have committed our organization to life long learning. We monitor, we measure, we learn and we tweak your account until we get it right. Then when your business or your market changes, we start the process all over again until it works.
Can I listen to my calls?
Yes, all calls are recorded. You can choose to have all recordings sent to you monthly, or only as needed.
Do you answer 24/7, 365 days a year?
YES. We've been doing so for 43 years. No exceptions.
What do you do in the case of a disaster or emergency?
Telelink's technical support includes in-house technicians with expertise in call centre communications. We also have contracts in place for emergency service with all of our equipment and software providers. Telelink has the latest and most robust UPS, generator, and back up facilities in the industry, as well as an extensive documented disaster recovery plan.
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